How Social Media Has Changed Customer Service

In this video I interview Peter Shankman, founder of Help a Reporter Out (HARO), vice-president of Vocus and author of Customer Service: New Rules for a Social Media World. Peter shares the story of HARO and how customer service has evolved and gives insights into the best practices on how to engage with your customers [...]

Source: http://www.socialmediaexaminer.com/how-social-media-has-changed-customer-service/

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